Delete Your Data

ShelfVerse lets you delete portions of your data without deleting your entire account. Use the in-app paths below, or email us if you cannot access the app. If you want to remove your entire account, see Delete Your Account instead.

Unlink a Retailer Account

Removes stored session credentials and disables future syncs. Previously synced records can be deleted in a separate step below.

1. Open ShelfVerse and tap the profile icon.
2. Open the relevant section (Costco Account, Instacart Account, or eBay Account).
3. Tap Unlink and confirm.

Data removed: encrypted session cookies, OAuth tokens, membership tier, warehouse preference. Data retained: previously synced purchases (delete separately below).

Delete All Synced Purchases

1. Profile → Settings.
2. Scroll to Data Management.
3. Tap Delete All Purchases and confirm.

Data removed: every Costco purchase line item (item name, price, quantity, discount, warehouse, date). Data retained: none.

Delete an Individual Purchase

Swipe left on any purchase in the Purchases tab and tap Delete.

Delete Posts, Comments, or Reactions

In the haul feed, long-press your own post (or open the comment menu) and tap Delete. Removal is immediate and irreversible.

Clear Shopping Lists or Inventory

Open the Shopping or Inventory tab, swipe left on any item to delete, or use Edit → Clear All to remove every item at once.

Disable Notifications and Location

Notifications: Profile → Settings → Notifications (toggles delete your FCM push token from our servers). Location: revoke in your device's system settings — ShelfVerse will detect the revocation and stop sending location data on next launch.

Request by Email

Cannot access the app? Email privacy@shelfverse.com from your account's email address with the subject "Data Deletion Request" and describe which data you want removed. We will process the request within 30 days and send confirmation when complete.

Data Retained After Deletion

The following are kept under our standard retention policy:

• Firebase Analytics events, tied to a random app-instance identifier rather than your account — retained per Google's default.
• Sentry crash reports — retained 90 days.
• Server access logs with hashed identifiers — retained 30 days for abuse prevention.
• A one-way hash (fingerprint) of your Costco membership number, so the one-time link bonus and the referral bonus cannot be claimed twice.
• Referral records (the code used and whether the bonus was paid), with your account identifier removed, for fraud prevention.
• Purchase and transaction records for credit packs and subscriptions, for refunds, tax, and fraud prevention.
• A minimal deletion record (your account identifier and the deletion date), so a sign-in token issued before deletion cannot recreate the account.
• Ad and usage events with your account identifier removed, used only in aggregate.
• An internal log of administrative actions on your account (such as moderation flags and credit adjustments), kept for fraud prevention and accountability.

Your credit balance is deleted with your account, and unused credits are forfeited.

Contact

Questions about this process: email privacy@shelfverse.com.